Patient Safety

Did you know?

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• Understand our work and how it affects you

  • All pharmacists and pharmacies must be registered with the PSI. You can search for a pharmacist or for a pharmacy in your area using the PSI online registers.
  • The PSI is the body responsible for dealing with concerns about pharmacists and pharmacies. If you wish to make an official complaint about a pharmacist or pharmacy, the PSI will look into the matter. Please read more about making a complaint or listen to our information videos about the PSI complaint and inquiry process.
  • Our Patient Charter demonstrates the role pharmacists play in assisting people to look after their health, highlights what can be expected of a community pharmacist and informs patients about how they can help their pharmacist meet these expectations.
  • The PSI is responsible for registering suppliers who want to sell non-prescription medicines online in Ireland. This is part of an EU campaign to combat the sale of fake medicines online. This leaflet explains what you should look out for if you decide to buy a non-prescription medicine online.
  • You can contribute to our work by taking part in our public consultations. We want to understand what is important to the general public, and to those working in pharmacy and in other health care related roles, to ensure that we get the input of lots of people to the work that we do.
  • In 2016, an independent national survey was carried out on our behalf to gain public opinion of safety and satisfaction in relation to care and services provided by pharmacists in Ireland. Among its results it showed that people had very high levels of satisfaction (96%) with the pharmacy services they received, and an appetite among 90% of the respondents to have more healthcare services available in a local pharmacy. 
  • We have developed some useful answers to questions that we receive from people using pharmacy services. Please consider these, or contact us if you need other information. Email info@psi.ie or phone 01 2184000.

• Working with others

  We work with many health, regulatory and advocacy organisations, and support patient and public initiatives. For example:
  

  • We support the work of the National Patient Safety Office of the Department of Health. We are committed to implementing recommendations to improve patient safety and quality standards, and the patient experience.
  • We are a member of the Healthy Ireland Network, a Government-led initiative, which aims to prioritise and enshrine health and wellbeing throughout Irish society.
  • We are a member of the Medication Safety Forum, a project established by the Department of Health to implement the recommendations of the Commission on Patient Safety and Quality Assurance.
  • We also contribute to the work of the National Office for Traffic Medicine, established by the Road Safety Authority and the Royal College of Physicians.
  • We have agreed Memoranda of Understanding with other organisations so that we can work together effectively on matters of mutual concern. 
  • We participate in a forum with other health and social care regulators to share knowledge and expertise on matters of common interest and concern, and enhance the overall practice of health and social services regulation in Ireland. Read the Framework for Public and Service User Involvement in Health and Social Care Regulation in Ireland. You can view the members of the Health Regulatory Forum on our useful contacts page.